McAllen National Bank Privacy Policy

At McAllen National Bank, our mission is to meet the desires of our customers.  As financial service professionals entrusted with sensitive financial information, we respect the privacy of our customers and are committed to treating customer information responsibly.  Our Privacy Policy principles serve as standards for our staff in the collection, use, retention and security of individual customer information. 

Recognition of Your Expectation of Privacy

At McAllen National Bank, we believe the confidentiality and protection of customer information is one of our fundamental responsibilities.  While information is critical to providing quality service, we recognize that one of our most important assets is our customers’ trust.  Thus, the safekeeping of customer information is a priority for this bank. 

Your Benefits of Information Management Practices

We collect, retain and use information about you only where we reasonably believe that it will administer our business or provide products, services and other opportunities to you.  We collect and retain information about you only for specific business purposes and we will tell you why we are collecting and retaining it upon your request.  We use information to protect and administer your records, accounts and funds; to comply with certain laws and regulations; to help us design or improve our products and services; and to understand your financial needs so that we can provide you with quality products and superior service. 

Maintenance of Accurate Information 

We continually strive to maintain complete and accurate information about you and your accounts.  Should you ever believe that our records contain   inaccurate or incomplete information about you, please notify us.  We will investigate your concerns and correct any inaccuracies. 

Limitations on Employee Access to Information

Each Mcallen National Bank  employee is required to follow our Code of Ethics and Conflict of Interest policies which state that all customer information is considered private and privileged, and is to be used solely for the purpose of providing you with the finest service available. We take appropriate disciplinary measures to enforce employee privacy responsibilities. 

Protection of Information

 We safeguard information according to established security standards and procedures, and we continually assess new technology for protecting information. Our employees are trained to understand and comply with these information principles. If you are using our On-Line Banking site, all account information exchanged between the customer and this bank is protected by the latest technology for data encryption, server authentication and message integrity. This means that someone will not be able to eavesdrop on the session, that the customer is connected with our On-Line Banking site and not an imposter, and that all information received will be reliable.

 Restrictions on the Disclosure of Account Information

 We do not reveal specific information about your accounts or other personally identifiable data to unaffiliated third parties unless: (1) you request or authorize it; (2) the information is provided to help complete a transaction initiated by you; (3) the information is provided to a reputable credit bureau or similar information reporting agency; (4) the disclosure otherwise is lawfully permitted or required. We do not provide account or personal information to third parties for the purpose of independent telemarketing or direct mail marketing of any non-financial products or services of those companies.

 Maintaining Customer Privacy in Business Relationships

 Sometimes it is necessary to provide personally identifiable information about you to a third party, such as to a vendor or service company that we hire to prepare your account statements or to provide support or services for one or more of our products. These vendors and service companies agree to safeguard our confidential information about you and your products and services with us and must abide by applicable law.

 Providing Privacy Information and Responding to Inquires

 At McAllen National Bank, we value our customer relationships. We want you to understand how we use the information you provide and our commitment to ensuring your personal privacy. If you have any questions about how we protect you confidential information. Please call us at (956) 682-2265, write to us, or come by at 1801 South McColl Road, McAllen Texas 78503 or contact us using the feedback form on our web page.